{"id":4261,"date":"2026-09-24T16:31:08","date_gmt":"2026-09-24T16:31:08","guid":{"rendered":"https:\/\/natelier.pt\/?page_id=4261"},"modified":"2026-09-25T12:45:26","modified_gmt":"2026-09-25T12:45:26","slug":"shipping-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/natelier.pt\/en\/shipping-terms-and-conditions\/","title":{"rendered":"Shipping Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4261\" class=\"elementor elementor-4261 elementor-4260\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f25d073 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"6f25d073\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b79145e elementor-widget elementor-widget-heading\" data-id=\"b79145e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping Terms and Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36079040 elementor-widget elementor-widget-text-editor\" data-id=\"36079040\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div><h5><strong>1. Shipment Processing Time<\/strong><\/h5><ul><li><strong>Internal processing:<\/strong> Orders are processed within 1 business day. Orders are not shipped or delivered on weekends or public holidays in Portugal. <\/li><\/ul><ul><li><strong>High volume:<\/strong> During peak seasons, processing may take an additional day. We will notify you via email if a significant delay is expected. <\/li><\/ul><h5><strong>2. Shipping Rates and Delivery Estimates<\/strong><\/h5><ul><li><strong>Calculation:<\/strong> Shipping charges for your order will be calculated and displayed at checkout.<\/li><\/ul><ul><li><strong>Estimates:<\/strong><\/li><\/ul><ol><li><strong>Portugal (Continental): 1-2 business days.<\/strong><\/li><li><strong>European Union: 3-7 business days.<\/strong><\/li><li><strong>Rest of the World: 2-10 business days.<\/strong><\/li><\/ol><h6><strong>Note:<\/strong> Delivery delays can occasionally occur due to customs clearance or carrier issues beyond our control.<\/h6><h5><strong>3. International Customs, Duties, and Taxes<\/strong><\/h5><ul><li><strong>Responsibility:<\/strong> The recipient is the &#8220;importer of record&#8221; and must comply with all laws and regulations of the destination country.<\/li><\/ul><ul><li><strong>Fees:<\/strong> All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.<\/li><\/ul><ul><li><strong>EU 2026 Update:<\/strong> For shipments\u202finto\u202fthe EU, please note that the former \u20ac150 duty-free exemption for low-value parcels has been removed as of 2026. All parcels entering the EU are now subject to customs duties and a possible flat processing fee. <\/li><\/ul><h5> <\/h5><h5><strong>4. Shipping Confirmation and Order Tracking<\/strong><\/h5><ul><li><strong>Notification:<\/strong> You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).<\/li><\/ul><ul><li><strong>Tracking:<\/strong> Tracking information will be active within 24 hours of shipment.<\/li><\/ul><div><h5><strong>5. Damages and Loss<\/strong><\/h5><ul><li><strong>Documentation:<\/strong> Please save all packaging materials and damaged goods before filing a claim.<\/li><\/ul><h5><strong>6. Right of Withdrawal (EU Consumers Only)<\/strong><\/h5><ul><li><strong>14-Day Window:<\/strong> Under <a href=\"https:\/\/diariodarepublica.pt\/dr\/detalhe\/decreto-lei\/24-2014-572450\">Decree-Law No. 24\/2014<\/a>, EU-based consumers have the right to withdraw from this contract within 14 days without giving any reason.<\/li><\/ul><ul><li><strong>Return costs:<\/strong> The consumer must bear the direct cost of returning the goods unless otherwise agreed upon.<\/li><\/ul><h5><strong>7. Governing Law<\/strong><\/h5><ul><li>These terms are governed by and construed in accordance with the laws of\u202fPortugal. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Portugal. <\/li><\/ul><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping Terms and Conditions 1. Shipment Processing Time Internal processing: Orders are processed within 1 business day. Orders are not shipped or delivered on weekends or public holidays in Portugal. High volume: During peak seasons, processing may take an additional day. We will notify you via email if a significant delay is expected. 2. Shipping Rates and Delivery Estimates Calculation: Shipping charges for your order will be calculated and displayed at checkout. Estimates: Portugal (Continental): 1-2 business days. European Union: 3-7 business days. Rest of the World: 2-10 business days. Note: Delivery delays can occasionally occur due to customs clearance or carrier issues beyond our control. 3. International Customs, Duties, and Taxes Responsibility: The recipient is the &#8220;importer of record&#8221; and must comply with all laws and regulations of the destination country. Fees: All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer. EU 2026 Update: For shipments\u202finto\u202fthe EU, please note that the former \u20ac150 duty-free exemption for low-value parcels has been removed as of 2026. All parcels entering the EU are now subject to customs duties and a possible flat processing fee. 4. Shipping Confirmation and Order Tracking Notification: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). Tracking: Tracking information will be active within 24 hours of shipment. 5. Damages and Loss Documentation: Please save all packaging materials and damaged goods before filing a claim. 6. Right of Withdrawal (EU Consumers Only) 14-Day Window: Under Decree-Law No. 24\/2014, EU-based consumers have the right to withdraw from this contract within 14 days without giving any reason. Return costs: The consumer must bear the direct cost of returning the goods unless otherwise agreed upon. 7. Governing Law These terms are governed by and construed in accordance with the laws of\u202fPortugal. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Portugal.<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-4261","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping Terms and Conditions - Nat&#039;elier<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/natelier.pt\/en\/shipping-terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping Terms and Conditions - Nat&#039;elier\" \/>\n<meta property=\"og:description\" content=\"Shipping Terms and Conditions 1. 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