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Go to the shopA booking is confirmed upon receipt of a deposit amounting to 50% of the total cost of the masterclass. This deposit must be paid via wire transfer to the following account details:
Account Holder: Galeria de Nata, Lda
Bank Name: Banco Santander Totta, SA
Bank Address: Av. da Boavista, 3383 - Edif. Fonte da Moura, 4100-138 Porto - Portugal
IBAN: PT50001800035825896302091
BIC/SWIFT: TOTAPTPLXXX
Please email proof of transfer to masterclass@natelier.pt
The remaining balance, which is 50% of the total cost of the masterclass, is due no later than 7 days prior to the event. This payment should be made using the same wire transfer details provided for the deposit.
Failure to complete this payment may result in the cancellation of the reservation and the forfeiture of the deposit.
Upon completion of the final payment, we will issue a final invoice. To facilitate this, please provide us with the following details:
These details should be sent to us via email at masterclass@natelier.pt. We will ensure the invoice reflects all payments made towards the masterclass.
Customers may cancel their participation in the masterclass by providing written notice via email.
Cancellation fees are as follows:
Note: The customer is responsible for any fluctuations and foreign exchange losses incurred on the
refund amount.
If a customer wishes to reschedule a masterclass for which a deposit has already been paid, we will attempt to accommodate this request as a gesture of goodwill, but it cannot be guaranteed. If rescheduling is not possible, the standard cancellation fees apply.
Nat’elier is committed to providing high-quality masterclasses and experiences. However, we reserve the right to cancel a masterclass in certain situations where the quality of the event might be compromised. In such cases, we will notify customers as early as possible and offer:
For any inquiries regarding payments, cancellations, or rescheduling, please contact us via email at masterclass@natelier.pt or call +351 918 593 066.